Privacy Policy
Sherwood Studios is operated by Sherwood Studios Group, LLC.
At Sherwood Studios Group, LLC (“Sherwood Studios”), we respect personal information and take our privacy obligations seriously. This privacy policy (our “Policy”) covers information Sherwood Studios collects when you use our services, as well the nature of our relationships with certain third parties that provide services in connection with Sherwood Studios or the use of our services. We invite you to review this Policy explaining how we collect, use, or share your information.
Services, Channels and Content; Sites, Apps, and Platforms.
Sherwood Studios provides a video service platform through which a variety or audio, audio-video or video-only services may be accessed, often in a format more commonly referred to as a channel (collectively, the “Services”, and the channels thereon, the “Channels”). Sherwood Studios Channels are predominantly “FAST” Channels, known as free-advertising-supported-streaming-television channels. The content within a Channel may also be offered in a standalone format, such as VOD or AVOD or Pay-Per-View, where the end user instead of accessing a full Channel accesses instead only content selected by the end user. All content, whether accessed through a Channel or via a stand alone offering, that is available via the Services is referred to as “Content”. In most cases the Content is made available to Sherwood Studios by a third party, i.e., Sherwood Studios does not own or operate the Channels or the Content thereon.
The Sherwood Studios Services may be available via a browser (e.g., Sherwood Studios website (Sherwood Studios website)), mobile app, smart television apps or other platforms (all such means of accessing Sherwood Studios referred to as “Sites, Apps and Platforms”). Some Sites, Apps and Platforms may be co-branded with our name or logo, even though they are not operated or maintained by us. Sherwood Studios is not responsible for the privacy practices of the Sites, Apps and Platforms operated by third parties. If you are using the services on another Site, App or Platform, you should check the applicable privacy policy to determine how it handles any information it may collect from you.
Scope & Consent:
When you use the Services, you are entering into an agreement with Sherwood Studios, and expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Policy. If you do not want information about you to be used in the manner set forth in this Policy, please do not use the Services.
Your rights and choices:
Sherwood Studios provides users with access to and choices about their information as required by law. This includes rights to unsubscribe from marketing, opt-out of targeted advertising and revoke permissions previously provided (e.g. you may revoke permissions to have a mobile app use your current location). Some online services may not be available or their functionality adversely affected by the choices you make.
What information do we collect and how do we use it:
We collect and use information to deliver personalized services which take your interests and preferences into account, as well as for our legitimate business needs and interests. Through the Services, users can, among other things, view streaming videos, and pick “favorite” channels, and indicate content preferences. By aggregating and tracking this data, Sherwood Studios can make recommendations for Content you may desire to watch based on for example your expressed interest in the Content itself or its similarity to other Content.
There are two main types of information we collect about users of our online services that include (but are not limited to) the following:
1. Information that identifies you: This is commonly referred to as “personal information” and includes, for example, information that you provide to us such as your name, home address, age, gender, telephone number, e-mail address, and/or photos or video footage of you; and 2. Information that relates to you, but on its own does not identify you: Such as information about your Internet connection, the equipment you use to access our Services and information relating to your usage of our Services.
There are six main categories of information we collect, such as not limited to:
1. Contact/Registration information: Examples: your telephone number or e-mail address, name, age, gender or interests when you register for an account on one of our Services; delivery address where you are buying a product or service through an Service; or your age, location or delivery address if you choose to enter a competition or sweepstake offered through the Services. 2. Transaction information: when you order products or services through the Services, you may provide information such as your method of payment, your credit / debit card details and other personal information related to that transaction. NOTE: All aspects of information collected in connection with payment for Content is handled by a third party. Sherwood Studios is not responsible for their practices and where possible will update our Policy to include relevant links to the third party privacy policy so that you may make informed choices about the use of your personal information before purchasing Content or other services. 3. Information that you provide on message boards and other user forums: including your username, images or videos. Please use caution when posting to message boards or other forums, as information posted to these portions of the Services is public information. 4. Information about your equipment: for example, the type and version of your device’s operating system or web browser, your device ID, and in some instances, your device’s location. 5. Information about your interactions with the Services: for example, your Internet protocol or (IP) address, pages that you visit within the Services, viewing data or other information collected through Cookies and Tracking Technologies (see “Tracking/Cookies and Ads”). 6. Information that is collected from social networks and publicly available data: if you visit our Services on a device through which you also interact with social networks or if you interact with us through a social media function such as a plug-in (for example, a Facebook “like” button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth). If you don’t want a social network to collect the information about you as described above, or you don’t want a social network to share it with us and other third parties, please review the privacy settings and instructions of the applicable social network before you visit and use our Services. You agree that we may share your video viewing with, or obtain information about your video viewing from, analytics providers and advertising partners and third-party social media sites unless or until you withdraw your consent.
Tracking/Cookies and Ads.
We may also receive other information (e.g., Content viewed and information about the advertisements within the Content you have been shown or may have clicked on, etc.) from your interaction with the Services. The information we have access to from the third-party services varies by service and is controlled by your privacy settings on that service and by your consent. We use cookies to understand usage of our Services or the related Sites, Apps and Platforms, and to improve our Content and offerings. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our website) or save your password in password-protected areas.
“Web beacons” or clear .gifs are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We and third parties may use web beacons on Sites, Apps or Platforms from time to time for this and other purposes. By using our Services you are consenting to the use of these cookies/tracking technologies but you do have choices about cookies/tracking technologies. Based on your selections, some Services may not be available or may reflect reduced or missing functionality when you make these choices.
Cookie Preferences.
You can disable and/or delete all types of cookies, web beacons or similar technologies if permitted by your browser, installed application, or device. These technologies are generally easy to disable and/or delete but how you do so varies from browser to browser. The “help” function within your browser should tell you how to do it. Please note, if you decline cookies, web beacons or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.
Information automatically collected when you visit and interact with the Sites, Apps and Platforms:
- your usage behavior, such as the dates and times of your visit(s) to the Site, the pages and ads viewed, links clicked on, videos streamed, search queries, and the embeddable players grabbed; - the type of browser you are using (e.g., Firefox, Internet Explorer, Chrome); - the type of operating system you are using (e.g., Microsoft Windows or Mac OS); - the domain name of your internet service provider; - your computer’s internet protocol (IP) address and bandwidth speed; - the web pages you were visiting immediately before and after you came to the Site and search terms you used to reach the Site; - aggregated data about email click-through rates and user video viewing; and - information collected via cookies, web beacons, and similar technologies.
What we do with your information:
We may use the information we collect in order to establish and enhance our relationship with you and to improve the user experience we provide.
Sherwood Studios’s use of this information includes the following general purposes: customizing the Content and advertising, if any, you view; responding to your inquiries about our offerings; fulfilling your requests for products, programs or services; offering products, programs or services we believe may be of interest to you; identifying the comments you post when you use the Services; improving our Services; conducting research; compiling aggregate data for internal and external business purposes; protecting our rights and other uses in accordance with our Terms of Use; and for any other purpose disclosed to you at the time we collect your information.
We Customize the Advertising You View.
Sherwood Studios may display targeted advertisements based on your personal information (for example, demographic data or information about your online activities collected through cookies, web beacons, and other sources). Third-party advertisers and platforms also may serve targeted ads on the Sites, Apps and Platforms. Please remember that this Policy does not cover the information practices of third-party advertisers or platforms collecting data on our Sites, Apps or Platforms owned by us (currently only Sherwood Studios website (Sherwood Studios website)).
We Communicate With You.
We sometimes use your information to communicate with you, such as to notify you when we make changes to the website or to fulfill a request by you to receive our newsletter(s). We may also use your information to provide you with promotional information about Sherwood Studios’s features, Services, and other offerings that may be of interest to you, or to provide information or offers to you that are related to the services on behalf of our business partners.
We Improve Our Services.
While using the Sites, Apps and Platforms you will have the opportunity to comment on Content (such comments, “User Content”). If you choose to submit User Content for publication, we may publish your name and other information you have provided to us, such as your photo. Please understand that when you post such User Content, it is made public and is not subject to this Policy. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
We provide marketing.
We may use third party analytics tools such as Google AdWords, Facebook Pixel, and LinkedIn ads to track your behavior on our product. That behavioral data, combined with other behavioral data collected by those advertising platforms, may be used to target certain segments of customers based on their behavior. If the user elects to provide us with their contact information (e.g., email), we may contact that user directly using that contact information.
We analyze data.
We sometimes use the non-personally identifiable information that we collect to improve the design, Services and Content and to enable us to personalize your experience. We also may use this information in the aggregate to analyze Sites, Apps and Platforms usage, as well as to offer you products, programs, or Services.
We may use anonymous data for purposes of research or analysis. Anonymous data is information (whether it was originally personally identifiable or non-personally identifiable) that subsequently is used in aggregate form. We may conduct research on our customer demographics, internet usage, and interests and behavior based on personal data we gather. Although anonymous data may be based in part on such personal data, it does not identify you personally. Sherwood Studios may share this type of anonymous data with a variety of third parties, including its affiliates, advertisers and other current and prospective business partners.
We also may use anonymous data for website administration, advertising and promotional purposes, and we may share such information with various affiliated and unaffiliated entities for such purposes. IP addresses also are used to provide anonymous aggregated data to advertisers about the volume of use on the online services. Anonymous usage and demographic information also may be shared with our advertisers and business partners.
Finally, Sherwood Studios stores information about the Content and Channels you view. This information may be used to determine usage patterns, make recommendations, obtain new or other Content and Services that may be of interest to our users.
We may use your data for enforcement.
We may use the information that we collect to prevent illegal activities, to enforce our Terms of Use, and to otherwise protect our rights and the rights of our users. By using the Services, you consent to the uses identified above and any other use of information identified in this Policy. In addition, we may use the information that we collect for any other purposes disclosed to you at the time we collect your information or pursuant to your consent. We will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described in this Policy without also providing you with prior notice.
How We Share The Information We Collect With Third-Parties:
We value your privacy, and we share information about our users only under certain circumstances. We may make information about you available to other companies, applications, or people in the circumstances listed below.
For Legal Purposes.
We may disclose personally identifiable information in response to legal process, for example in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use, to verify or enforce compliance with the policies governing our Services and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.
If We Sell Our Business.
As we develop our business, we have the right to buy or sell assets or business offerings. Customer, email and visitor information is generally one of the transferred business assets in these types of transactions. Accordingly, we may transfer personally identifiable information about you if we, or one of our business units, are acquired by, sold to, or merged with another company.
With Our Agents and Contractors.
We may disclose personally identifiable information to our agents and contractors; however, they are required to protect this information in a manner that is consistent with this Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for us.
Aggregated Information.
We may share aggregated information or information that does not directly identify you with third parties to help us develop content, Services, and advertising that we hope you will find of interest.
Public Activities on Site.
If you choose to engage in public activities on the site, such as posting comments, reviews, or ratings, any information you submit can be read, collected, or used by others. Please exercise caution when deciding to disclose any personal information in public activities or submissions.
If we share your information with another party, the information received by that party becomes subject to the other party’s privacy policies. Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and the links you click, through cookies, clicks on links, or other means when you visit or view ads on the Services, or on related Sites, Apps and Platforms.
We do not consider any companies that are within our “family” of companies to be “third parties” for purposes of this Policy. Thus, we also may share information provided with Sherwood Studios’s affiliates. Any of these companies may use and further share this information in the same ways we do. However, if we pass on personal information to an affiliate, we require that it protect such information in a manner that’s consistent with this Policy.
How we work with third-party social networks:
To customize your experience on the Sites, Apps and Platforms and to simplify our registration process, we may provide you with the opportunity to access or interact with third-party social networks such as Facebook and Twitter. When you connect to Sherwood Studios Services through such third-party services, we may share information about you with them and they may share data about you with us, including as follows:
- If you connect with a third-party service, you may be able to publish information about some of your activities on the online services, such as the videos or Channels you watch, to that service. Please note that when you choose to publish your information from Sherwood Studios to social networking services, that information will be visible to users of those services, in accordance with applicable law and the privacy policies of those services. - If you visit Sherwood Studios while logged into a third party service, the third-party service may be able to identify you and to associate the technical information provided by your web browser with other information the service already has about you.
Please remember that we do not control the privacy practices of these third-party services. We encourage you to read the privacy policies of all third-party service providers.
How you can control your information:
On certain Services or portions of the Site, App or Platform through which the Sherwood Studios Services are used, only persons who provide us with the requested personally identifiable information will be able to use the particular Service or otherwise participate in the relevant activities and offerings related to that particular Channel.
If you have a user Account, you can:
1. Edit your Account information, such as first and last names (optional), email address, password, “favorites” and (videos viewed) history. 2. Deactivate your Account at any time. When you deactivate your Account, we’ll close it. However, some information, such as your User Content, will remain visible on the Site, App and or Platform Apps. We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address instances of fraud and/or spam). 3. You may have choices available to you through the device or software you use to access Sherwood Studios Services. For example, your mobile device may provide you with choices around how and whether location or other data is shared with us. To learn more about these choices, please see the information provided by your device or software provider.
You may be able to opt out of Google Analytics, including the Display Advertising feature Demographics and Interest Reporting. For information on opting-out of this feature and customizing Google Display Network ads, please see https://www.google.com/settings/ads (https://www.google.com/settings/ads).
Do Not Track Signals:
Some web browsers may transmit “do not track” signals to the websites and other online services with which the browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. Sherwood Studios currently does not take action in response to these signals. If and when a standard for responding is established, we may revisit our policy on responding to these signals.
California Residents:
If you are a California resident, you may make a written request to us about how we’ve shared your personal information with third parties for their direct marketing purposes during the prior calendar year. Please send your request (along with your full name, email address, postal address, and the subject line labeled “Your California Privacy Rights”) by email to stephen@sherwoodstudiosgroup.com.
California users also are entitled to the following information: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Our Commitment to security:
We believe we have in place the appropriate physical and technical procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. By using the Services, or providing personal information to us through any means, you do so at your own risk and you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our online services.
An important element of our safeguards to protect your personal information is verification of your identity before granting you access to your Account via a unique password. You are responsible for maintaining the secrecy of your unique password and Account information, and for controlling access to your email communications from Sherwood Studios, at all times.
Our commitment to the privacy of children:
Protecting the privacy of young children is important to us. The online services are designed to be of interest and service to users ages 13 and older. If you are under 13 years of age do not use the Services. Sherwood Studios does not knowingly collect or maintain information from persons under 13 years of age. If Sherwood Studios learns that personally identifiable information of persons less than 13 years of age has been collected on the Sites without verified parental consent, then Sherwood Studios will take the appropriate steps to delete this information. If you believe that we might have any information from or about a child under 13, please contact us at stephen@sherwoodstudiosgroup.com (subject line: “Children’s Privacy”).
Users outside the United States:
Sherwood Studios is a digital video streaming platform based in the U.S., and our offices are headquartered in the U.S. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to the U.S. and be subject to U.S. law. Because end users can access our services from the E.U., we also comply with the EU’s General Data Protection Regulation (“GDPR”). The privacy and data protection laws in the U.S. may not be equivalent to such laws in your country of residence. By using our Sites, Apps, or Platforms participating in any of the Services, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in the U.S. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Sherwood Studios will delete the personally identifiable information we have collected and stored upon your request to stephen@sherwoodstudiosgroup.com.
How To Contact Us
If you have any questions or concerns about the online Privacy Policy for this Site, you may contact us at stephen@sherwoodstudiosgroup.com. Please use the subject headline: “Privacy Policy inquiry”. You can also email us anytime for any questions you may have about your personal identifiable information and our use of such personally identifiable information.
Updates & Effective Date:
From time to time, we may update this Policy. We will notify you about material changes in the way we treat personally identifiable information by placing an updated Policy on our Site (or applicable App and Platform). We encourage you to periodically check back and review this Policy so that you always will know what information we collect, how we use it, and to whom we disclose it. If you do not agree with any changes to the Policy, you must cease using the Services. Any visit to the Site, Platform and Apps or use of the Services on any of the Sites, Apps and Platforms by you after the new Policy is posted will indicate your agreement to the new Policy.